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Your credit limit can be found on the top right of your monthly CreditLine statement. Alternatively, you can log onto the Online Service Centre to check it at any time.

Your available cash limit can be found under 'Account Summary' in the Online Service Centre. It's also available on your statement. It's important to note that your available cash limit can be different from your credit limit. Please note daily cash withdrawal limits apply.

If you go over your credit limit, You will receive a message within 2 business days (via email, SMS or post). You should only receive one 'over limit alert' in each statement period. There are no charges for going over your credit limit.We recommend checking your transactions and monitoring your balance via the Online Service Centre . If you're not yet registered, register now.

Your credit limit can be found on the top right of your monthly CreditLine statement. Alternatively, you can log onto the Online Service Centre to check it at any time.

If you were approved prior to 29 May 2025, your account is subject to an $8 monthly credit card fee.

If you were approved from 29 May 2025 onwards, your account is subject to an $96 annual credit card fee, which is waived for the first year. It will also be waived in subsequent years if you spend at least $12,000 on eligible purchases in the 12 months leading up to your anniversary date. For example, to qualify for a fee waiver in the second year, you must spend at least $12,000 on eligible purchases within the first 12 months.

All Latitude 28° Global Platinum Mastercard cardholders can enjoy a $10 Latitude Reward every statement period when they spend $1,000 or more on eligible purchases using their 28° Platinum Mastercard within a statement period.

New customers from 29 May 2025 will get an additional $10 Latitude Reward each statement period when their total spend on eligible purchases in foreign currency reaches the equivalent of AUD $1,000 or more.

Eligible purchases exclude cash advances, cash equivalents, card fees, charges, credits, refunds, reimbursements, Shopper's Protection premiums, interest, and balance transfers.

Any transactions made by an additional cardholder will also contribute towards your required spend as the account holder However, your account must be open and not in default of the credit contract when the Latitude Rewards are issued. Refer to the Terms & Conditions to learn more.

1. Download or open the Latitude App or log onto the Latitude Service Centre.

2. Click on the “Benefits” tab.

3. Click on the 'Redeem now' button under the Latitude Rewards Program.

4. Use your Latitude Rewards to redeem an e-gift card at your preferred participating retailer. You can also use your participating Latitude credit card to purchase a portion or the total value of an e-gift card , allowing you to save your Latitude Rewards for a later redemption. Latitude Rewards expire 18 months from the date they have been issued.

5. Follow the prompts to check out.

If you were approved prior to 29 May 2025, your account is subject to an $8 monthly credit card fee.

If you were approved from 29 May 2025 onwards, your account is subject to an $96 annual credit card fee, which is waived for the first year. It will also be waived in subsequent years if you spend at least $12,000 on eligible purchases in the 12 months leading up to your anniversary date. For example, to qualify for a fee waiver in the second year, you must spend at least $12,000 on eligible purchases within the first 12 months.

If you were approved from 29 May 2025 onwards, your annual card fee is automatically waived for the first year. To qualify for a fee waiver in the second year, spend at least $12,000 on eligible purchases within the first 12 months. It will continue to be waived in subsequent years if you spend at least $12,000 on eligible purchases in the 12 months leading up to your anniversary date.

Your annual anniversary date will be the date your first full statement period starts. This might be a few days after you are approved, so your first year may be a little longer than 365 days. Transactions you make during these extra days are still counted towards your first year’s spend.

Eligible transactions exclude cash advances, cash equivalent transactions, card fees or charges, credits, refunds, reimbursements, interest, and balance transfers into an account.

Keep in mind that only transactions that have been fully processed and posted to your account are counted. They are counted based on the date they are posted, which is not necessarily the date they are made.

Purchases made by additional cardholders are included in the primary cardholder’s total eligible spend.

Yes, you can accumulate Latitude Rewards you earn each statement period to redeem later. Latitude Rewards expire 18 months from the date they have been issued.

We are still here to assist you if you need any support accessing old transaction information. You can now raise a request to access any previous purchase information or reporting here.

You can raise a concern regarding payment queries here and a Latitude representative will be in contact with you to assist.

You can raise a concern or feedback through here and a Latitude representative will be in contact with you to assist.

To remove our plugin from your website, please refer to the list below and select the relevant link associated with the ecommerce platform:

• BigCommerce

• Magento 1

• Magento 2

• OpenCart 2

• OpenCart 3

• PrestaShop 1.6

• PrestaShop 1.7

• Shopify

• WooCommerce

For more information, please visit our Resource Toolkit

You can raise a request through here and a Latitude representative will be in contact with you to assist.